Zeopic hereby notifies users of the site that the restriction of digital assets, and also indicates that transactions with digital assets are accompanied by the risk of loss of personal funds. The value of digital currencies may increase or decrease, which may cause you to lose your funds when buying, holding, holding or investing in digital assets.
Trading virtual assets and digital assets also involves certain risks that are not typically associated with currencies. Unlike most currencies that are used by governments or other entities or commodities such as gold or silver, virtual assets have the generally accepted appearance of a “fiat” currency, technology involved, and trust. There is currently no government agency that can issue more currency stability or take corrective measures to protect the value of financial assets in a crisis. When working with digital assets, there may be existing risks that are not covered by this User Agreement and the Administration of the Zeopic website.
This user agreement (hereinafter referred to as the Agreement, User Agreement) governs the relationship between Zeopic and Users of the Zeopic website who are residents of the Russian Federation.
By using the Zeopic website, you agree that you have read, understood and accepted all of the terms and conditions contained in this Agreement.
In addition to the terms of this user agreement, the User is obliged (if necessary) to provide confirmation of the legality of funds and/or cryptocurrency assets.
If you do not agree with the terms of the User Agreement, use of the Zeopic website is not permitted.
1.1. You hereby agree and confirm that you: are of legal age to accept these terms and conditions; you have not previously suspended or prohibited your use of the Services.
1.2. If you are using the Services on behalf of a legal entity, you also represent and warrant that: the legal entity is duly registered and operating in accordance with the applicable laws of the Russian Federation, and the relevant legal entity has authorized you to act on its behalf.
Terms and definitions
2.1. Zeopic is a trademark of a system that provides users with the ability to exchange digital and electronic currencies.
2.2. Service is a system for providing Internet services for the exchange, sale and purchase of digital and/or electronic currencies.
2.3. User is any firm/legal entity using the services of the Zeopic service.
2.4. Digital currency - Bitcoin, Litecoin, Ethereum and any other colonial based currencies.
2.5. Electronic currency - funds held in the accounts of users of electronic payment systems (Qiwi, Yandex Money, etc.).
2.6. Payment system is a software and hardware product developed by an additional participant and representing a mechanism for implementing the accounting of monetary obligations, as well as organizing mutual settlements between your users.
2.7. Service services - providing conditions in the form of p2p transactions between individuals for the purchase and sale and exchange of digital currencies, as well as other services, information about which is posted on the main page of the Service.
2.8. Payment is a transfer of digital currency or fiat funds from the User to the User or the Service, as well as in the opposite direction.
2.9. Application/Order - an expression of the User’s intention to use one of the services offered by the Service by filling out an electronic form through the Service’s website, under the conditions described in the Agreement and specified in the parameters of this Application.
2.10. Partner is a person who provides the Service with services to attract Users, the terms of provision of which are described in this Agreement.
2.11. Rate is the cost ratio of two digital currencies when exchanging them.
3.1. The Zeopic website is intended for personal use only. By using the services of this service, you consent to the transfer of reliable data about yourself to Zeopic. You also consent to the processing of personal data.
3.2. We may also conduct additional checks of your information and request from you any necessary documentation and data related to the exchange (passport, photo of the card, video verification of the card, receipt of funds sent and other necessary data) for reasons related to your use of the services and/or as supporting evidence for any information you provide. If the conditions for providing this information are not met, the service has the right to refuse to provide services without making a refund to the sender.
Since access to registers is difficult due to the geo-political situation, citizens of the Russian Federation, when making an exchange using the Zeopic service, agree to the rules for providing additional information, as well as, in some cases, paying a deposit until the end of the additional verification procedure . The collateral amount is determined by the regulatory authorities represented by the State Duma Committee of the Russian Federation on the Financial Market. After completing verification, the service undertakes to return the deposit amount to the user in full and complete the suspended exchange.
3.3. The Zeopic Service has the right to block the User's transaction in order to prevent fraudulent and other actions that could cause financial and reputational losses for the Service or the User, for the period required to conduct a financial investigation and obtain transaction details from the payment gateway or issuing bank.
3.4. The administration of the Zeopic website may at any time and at its own discretion suspend the transaction until the end of consideration of the information specified in clauses 3.2, 3.7, 4.13, 7.4 provided by you.
3.5. You acknowledge that you are responsible for maintaining the strict confidentiality of your exchange information, protecting your own Digital Currency, and for all activities and transactions posted on this service.
3.6. Notifications about changes. If you make a mistake when creating an order and/or want to change the order data (receipt wallet, email, phone number, etc.), you undertake to report the changes to the service support service listed on the service website. Under no circumstances will the Company be liable for losses that you may incur as a result of an error when creating an application for the exchange of digital or electronic currency.
3.7. Responsibility for the actions of third parties. You are solely responsible for all acts or omissions of any third party accessing and/or using your sharing information.
In addition, you guarantee that you will not use methods to hide the location from which you access the Service Website. You also undertake to inform the Company, upon its request, of your exact and true location. If the Company, based on an analysis of user transactions, or using special technical means, determines that your activity is suspicious or related to any prohibited or illegal activity, the service may suspend the exchange, block any outstanding transactions, and reject any subsequent transactions. In this case, blocked exchange transactions will not be returned.
Services provided by the Zeopic website
4.1. By using the services of the Service, the User confirms that he legally owns and disposes of the electronic and/or digital currency involved in the relevant Payment.
4.2. The service provides the following types of services:
Service for providing the User with the opportunity to sell electronic and/or digital currency to another User in real time.
4.3. By filling out an Application, the User instructs, and the Service, on its own behalf and at the expense of the User, performs actions for the exchange/sale of digital and/or electronic currency.
4.4. The amount of the Service commission for the provision of services is 1% of the amount of the exchange application. The commission is taken into account when creating an Application by the User, who agrees to its collection after accepting the rules of the service.
4.5. During the time allotted by the regulations (depending on the direction of exchange) from the moment of receiving funds from the User, in the amount specified in the relevant Application, the Service may transfer (transfer) the received electronic or fiat currency to the details and in the amount specified by the User in the Application, if this is not prevented by force majeure circumstances.
4.6. The exchange office does not have the ability to cancel/refund a user’s request frozen by the service for one of the reasons specified in clauses 3.2, 3.7, 4.13, 7.4.
4.7. The ability of the Service to transfer (transfer) the Received digital and/or electronic currency to the User is considered completed at the moment the digital and/or electronic currency in the corresponding Payment System is written off from the Service account, which is recorded in the transaction history of the corresponding Payment System.
4.8. By completing an Application, the User instructs, and the Service, on its own behalf and at the expense of the User, buys electronic and/or digital currency from another User, and also takes actions to transfer the monetary equivalent to the User in the amount specified in the Application.
4.9. All Zeopic services are provided without warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that the Zeopic services or the Zeopic Site will be available 100% of the time to meet your needs. The Company will strive to provide its services to you as quickly as possible, but there can be no guarantee that access will not be interrupted or that there will be no delays, interruptions, errors, omissions or loss of transmitted information.
4.10. Zeopic will use reasonable efforts to provide access to the Zeopic Services and Site in accordance with this Agreement. However, Zeopic may suspend use of the Site for maintenance purposes and will make reasonable efforts to notify you in advance. Accordingly, you agree that you assume the risks associated with the fact that you may not always be able to use the Zeopic services and website or complete time-sensitive transactions.
Addition to the procedure for providing services:
4.11. The rate is fixed when creating an application if the User pays for it within 60 minutes after creation. If payment is not received within 60 minutes, the application is frozen automatically and, to restore the application, the User must contact the site’s technical support. In this case, the payment amount under the application will be recalculated at the exchange rate at the time of receipt of payment.
4.12. If the User has paid for the application, but due to circumstances wishes to refuse the exchange, then the funds sent by the User cannot be returned.
4.13. If the User transferred an incorrect amount of digital assets according to the completed application, the Service has the right to freeze this transaction for up to 24 hours. The user has the opportunity to unfreeze the transaction by indicating the Application number, confirming his identity, and also performing a repeat transaction from the same electronic wallet from which the initial amount was incorrectly debited by contacting the service support service.
The re-transfer must be made using the details specified by the support service after the exchange order has been frozen (otherwise, the transaction will not be unfrozen). After unfreezing the order, the service undertakes to carry out the exchange and make a full refund of the funds sent by the user again.
4.14. The application should be paid exclusively through the payment form on the service website), which is available after clicking the “Exchange” button. Unauthorized payment using the details is not allowed. Otherwise, the application may be canceled and the funds frozen.
Cost of services
5.1. Tariffs are determined by the Service management and published on the Service website. The Service management has the right to change the Service tariffs without additional notice.
6.1. The Service is not a tax agent for the User and will not notify the User regarding its tax costs. The User undertakes to independently pay all taxes required in accordance with the tax legislation of the jurisdiction of the Russian Federation.
6.2. In the event that the Service is required by the authorities to pay the User's taxes or cover debts arising as a result of the User's refusal to pay taxes, the User agrees to reimburse the Service for all these payments.
Guarantees and responsibilities of the parties
7.1. The Zeopic service provides services for the exchange, purchase and sale of electronic assets. The Zeopic service does not provide fundraising services or payment services for goods.
7.2. The Zeopic service is not liable to the User for financial losses caused by illegal actions of third parties that cannot be predicted or prevented.
7.3. The Zeopic service is not responsible for any delayed or unrealized Applications caused by an error of another Payment system or bank specified by the user in the submitted Application. The user agrees that in this case all claims will be sent to the payment system or bank. The Zeopic service will provide the necessary assistance to file a complaint or claim with another partner or bank.
7.4. If the exchange commission is not taken into account, the user undertakes to make a repeat payment taking into account this commission. After a successful repeat transaction, the service undertakes to return both transactions made by the user. If this rule is not followed, the user's funds will be frozen. After 24 hours, the funds will be designated as lost cryptocurrency and will be debited from the Zeopic service account by the relevant regulatory authorities represented by the State Duma Committee on the Financial Market.
7.5. In case of detection of falsification of communication flows or any negative impact on the normal operation of the Service’s program code, which is directly or indirectly related to the User’s Application, the execution of the Application by the Service is suspended, and the parameters of the Application are recalculated using funds already received in accordance with the current conditions.< /p>
7.7. In other cases, failure to fulfill obligations arising from these Terms or violation of individual conditions will be considered in accordance with the laws of the country in which the User is located.
7.8. The user is responsible for the accuracy and completeness of the information and data that he provided during the creation of the application. If the User has entered incorrect personal data or provided incorrect data to complete the Application, the Zeopic Service is not responsible for any losses to the User resulting from such an error.
7.9. If you agree to these Terms, the User honestly declares and confirms that:
- He has provided correct and truthful information about himself, as well as genuine identification data / data for processing the application;
- He is not a participant in money laundering transactions or transactions;
- His income is not related to criminal and/or terrorist activities;
- His income is not related to trading in countries where trade is prohibited by international organizations;
- His income is not related to any other illegal activity.
7.10. The User undertakes not to disrupt the operation of the Zeopic Service by interfering with its software or hardware, as well as by distorting the parameters transmitted to the Service.
7.11. The User acknowledges and agrees that the Zeopic Service does not act as a financial advisor, does not provide investment advisory services, and any communication between the User and the Zeopic Service cannot be construed as advice.
7.12. The user is not responsible for partial or complete non-compliance with these Terms and Conditions if it is caused by force majeure, unforeseen events or prevented by appropriate measures.
7.13. In other cases, failure to fulfill obligations arising from these Terms and Conditions or violation of individual Terms and Conditions will be considered in accordance with the laws of the country in which the User is located.
7.14. In the event that the client notices a discrepancy with the broadcast of courses on monitoring. The client is obliged to notify the service’s technical support about this.
7.15. In the event that the client takes advantage of a technical failure on the side of the Zeopic exchange office and the exchange office suffers financial or reputational losses. These actions will be considered fraud. The client is subject to blocking, and all unfinished applications may be withheld to compensate for service losses.
Applicable law and jurisdiction
8.1. This agreement, as well as all disputes related to it, are subject to consideration in accordance with the legislation of the Russian Federation.
9.1. Using the Zeopic Service for fraudulent or illegal transactions is prohibited.
9.2. Operators of the Zeopic service are legally obligated to provide information about payments, Users and Transactions to any government authorities that have the legal right to request relevant information.
9.3. The protection of User information and other confidential data of citizens is ensured in accordance with the current legislation on the storage of personal data, in accordance with the jurisdiction of the Russian Federation.
9.5. The Zeopic service, in the event of suspicious actions during the application process by the User, in order to avoid damage from hacker attacks, has the right to suspend such operations until the reasons for these actions are clarified.
9.6. The Zeopic Service has the right to refuse to perform an exchange, purchase and sale of electronic/digital currencies if the transfer of an electronic asset to the Service account was made without completing an Application using the user interfaces on the Service Website.
9.7. The Service Administration has the full right to refuse to provide services to any User without giving reasons.
9.8. Information about the User and his operations is stored on the server and cannot be deleted.
9.9. The response time from the Zeopic Service support service may be up to 24 hours from the date of receipt of the corresponding User request.
10.1. If, in the event of a force majeure event, you are delayed or fail to comply with any of these Terms, such delay or failure will not constitute a breach of these Terms.
In turn, the User cannot claim any losses or damages arising due to such circumstances. The service, under force majeure circumstances, has the right to make a decision on the user’s application. The client, in turn, undertakes to fulfill all the requirements of the service.
11.1. The Terms and Conditions are agreed to electronically by the User by clicking the button “I accept the User Agreement and Anti-Money Laundering Policy, I confirm ownership of the original crypto address and declare that my funds were obtained from legitimate sources.” Agreement to the Terms published in electronic form is valid and identical to the written agreement.
11.2. Zeopic Service has the right to unilaterally make changes to the Agreement by publishing changes on the Service Website. Changes come into force from the moment of publication, unless another period for the changes to come into force is additionally determined upon their publication. The User has the right to terminate the contractual relationship with the Zeopic Service due to his disagreement with changes to such Terms. The User must notify the Zeopic Service of his disagreement with the change in the Terms and termination of the contractual relationship.
11.3. The Zeopic service has the right to send advertising information to the User's specified e-mail address.
11.4. The information posted on the site, including all graphics, text information, program codes, etc., is the property of Zeopic. and is protected by copyright laws.
11.5. The user confirms that he has read all the provisions of these Terms and fully accepts them.
12.1. You can contact support during business hours through the available messenger listed on the Zeopic website.